Shipping Policy

At Olivasopic, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping services. Below, you’ll find detailed information about our shipping process, options, and policies.

1. Processing Times

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.
  • Order Processing: Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays). During peak seasons or promotional periods, processing times may be extended by an additional 1–2 business days.
  • Order Fulfillment: After processing, your order is carefully packaged and shipped to ensure it arrives in perfect condition.

2. Shipping Methods and Delivery Times

We offer several shipping options to suit your needs:

  • Standard Shipping: Delivers within 3–7 business days from the shipping date.
  • Expedited Shipping: Delivers within 2–3 business days from the shipping date.
  • Overnight Shipping: For urgent orders, this option delivers within 1 business day (if ordered before the cutoff time).

Shipping times may vary depending on your location and chosen shipping method. Delivery dates provided are estimates and not guaranteed.

3. Shipping Rates

Shipping fees are calculated based on the following:

  • Weight and dimensions of the package.
  • Shipping destination.
  • Selected shipping method.

During checkout, the shipping costs for your order will be displayed. Free standard shipping is available for orders exceeding a specified amount (details are subject to ongoing promotions).

4. International Shipping

We currently ship to select international locations. International customers are responsible for any customs duties, taxes, or import fees that may apply in their respective countries. Please note that delivery times for international orders may vary due to customs clearance.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor the status of your shipment on the carrier’s website.

6. Delivery Issues

  • Missing or Lost Packages: If your package is delayed, lost, or delivered incorrectly, please contact us at info@olivasopic.com. We will work with the carrier to resolve the issue promptly.
  • Damaged Items: If your order arrives damaged, please notify us within 48 hours of delivery. Provide photos of the damaged items, packaging, and shipping label for verification. We will arrange a replacement or refund as necessary.