Refund and Return Policy for Olivasopic

Effective Date: 6th January 2025

At Olivasopic, we are committed to providing our customers with the highest quality gourmet foods. We want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied, we offer a Refund and Return Policy to ensure a smooth and fair process. Please review the details below to understand how our policy works.

1. Returns and Eligibility

We accept returns on most products within 30 days of the purchase date. In order to qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return must be initiated within 30 days from the date of delivery.
  • Products marked as non-returnable (such as perishable or personalized items) cannot be returned.

If you wish to return an item, please contact our customer service team at info@olivasopic.com with the following details:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our team will guide you through the return process and provide you with a return authorization if applicable.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods, such as food and beverages, that have been opened.
  • Gift cards, downloadable products, and items marked as non-returnable at the time of purchase.
  • Items purchased in a final sale or clearance section.

We strongly encourage you to review the product description and packaging before completing your purchase to ensure you are satisfied with your selection.

3. How to Return Your Product

If your return request is approved, please follow the return instructions we provide, which may include the following:

  • Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  • Ship the item back to us at the address we provide. Please use a reliable shipping service to track your return and retain proof of shipment.

Please note that you will be responsible for the cost of return shipping, unless the return is due to a defect, damage, or error on our part.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card provider.

Important: Refunds are issued for the cost of the product only. Shipping charges are non-refundable, unless the return is due to an error on our part.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@olivasopic.com. We will resolve the issue by offering a full refund, replacement, or exchange, depending on your preference and availability of stock. Please provide the following information when contacting us:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective item

We will cover the cost of return shipping for damaged or defective products.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item according to our return process, and then place a new order for the desired item.

7. Processing Time

Please allow up to 7 business days from the time we receive your returned item for processing. We will notify you once the refund or exchange has been processed. During busy times or holidays, processing may take longer, but we will make every effort to ensure a timely resolution.

8. Customer Support

If you have any questions regarding our Refund and Return Policy, or if you need assistance with a return or refund, please contact our customer service team:

  • Email: info@olivasopic.com
  • Phone: (540) 371-0615
  • Address: 1618 Caroline St, Fredericksburg, Virginia (VA), 22401

We are here to help and ensure that your shopping experience with Olivasopic is as smooth and pleasant as possible.

Thank you for shopping with Olivasopic. We value your business and are committed to providing you with the finest gourmet foods and exceptional service.